Refund policy

At V & M (Tolworth) LTD, we are committed to providing our customers with high-quality products and a satisfying shopping experience. We understand that sometimes, returns may be necessary. This Return Policy outlines the terms and conditions for returning items purchased from our store.

1. Eligibility for Returns

1.1. We accept returns on products purchased directly from V & M (Tolworth) LTD. If you purchased our products through a third-party retailer or distributor, please refer to their return policy.

1.2. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns on items that do not meet these criteria.

2. Timeframe for Returns

2.1. You have [Insert Number] calendar days from the date of purchase to initiate a return.

3. How to Initiate a Return

3.1. To initiate a return, please follow these steps:

a. Contact our customer service team at [Insert Customer Service Email] or [Insert Customer Service Phone Number] to request a Return Authorization (RA) number.

b. Once you have received your RA number, securely package the item(s) you wish to return, including a copy of the original purchase receipt and the RA number on the outside of the package.

c. Ship the package to: Unit 13, Kempton Gate Business Centre, Oldfield Road, TW12 2AF

4. Refund Process

4.1. Once we receive your returned item(s) and inspect them for compliance with our return policy, we will process your refund within 2 business days.

4.2. Refunds will be issued in the same form of payment used for the original purchase. Please allow for additional time for the refund to appear in your account, as processing times may vary depending on your payment method and financial institution.

5. Exchanges

5.1. At this time, we do not offer direct exchanges for products. If you wish to exchange an item for a different size or color, please follow the return process outlined in Section 3 and place a new order for the desired item.

6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact our customer service team within [Insert Number] days of receiving the item. We will provide instructions on how to return the item, and we will cover the cost of return shipping.

7. Contact Us

7.1. If you have any questions or need assistance with your return, please contact our customer service team at info@vmdistro.co.uk or 02036498218